Legal

Privacy Policy

Effective date: 28 October 2026

RIPPEL ("RIPPEL", "we", "us") respects your privacy. This policy explains how we collect, use, store and share personal information. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect only what we need to respond to you and to provide our services. This may include:

  • your name, business name, email address and phone number
  • what you tell us about your business when you make an enquiry or book a call
  • notes from our conversations and the services we provide to you
  • billing and payment details, if you become a client
  • basic website usage information, such as pages visited and device type, collected through cookies

When we build automations for a client, we may also handle personal information about that client's own customers, such as names, phone numbers and email addresses. We handle that information on our client's behalf and only to provide the services they have engaged us for.

How we collect it

We collect personal information when you fill in a form on our website, book a call, email or phone us, or become a client. We may also collect it from our clients when we set up systems for them. Where practical, we collect information directly from you.

Why we use it

We use personal information to:

  • respond to your enquiry and arrange a discovery call
  • prepare proposals and provide our services
  • set up, run and maintain automations and systems for our clients
  • send service updates, invoices and account information
  • send occasional marketing, where you have agreed to receive it
  • improve our website and services
  • meet our legal obligations

Email and SMS

If you agree when you submit a form, we may contact you by email, phone or SMS about your enquiry. Every marketing email or SMS we send identifies RIPPEL and includes a way to unsubscribe, such as an unsubscribe link or replying STOP. You can opt out at any time, and we will act on your request promptly.

Who we share it with

We do not sell personal information. We share it only with service providers who help us run our business, and only as needed, including:

  • our customer relationship management and automation platform
  • email and SMS delivery providers
  • our accounting, payment and scheduling providers
  • professional advisers, such as our accountant or lawyer

We may also disclose personal information where the law requires or allows it.

Storage overseas

Some of our service providers store data outside Australia. Our customer relationship management platform, for example, is based in the United States, so information you give us may be stored or processed there. We choose reputable providers and take reasonable steps to make sure they protect personal information appropriately.

Cookies and analytics

Our website uses cookies to make it work and to understand how visitors use it. We may use analytics tools to see how visitors use the site, such as which pages are visited. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.

How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include secure, password-protected systems, access limited to people who need it, and reputable service providers. When we no longer need personal information, we take reasonable steps to delete it or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we can't give you access, we will explain why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

RIPPEL
[email protected]

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with its effective date at the top.